Get hired for jobs now: [JimsJobs] REFERRALS? Banking Mobile/Digital Channel Technology VP/Head for Key Bank

REFERRALS? Banking Mobile/Digital Channel Technology VP/Head for Key Bank - Cleveland, OHIO

About the Job

The “Head of Digital Channel Technology” will:

· lead a mission critical team which delivers a digital channel technology platform for world class digital customer experience for Key's consumer, small business, middle market and private banking clients across the Community Bank.

· act as an Information Officer for Digital Channels

· handle the core responsibilities of this position, including stability and security of the platform

· significantly increase usage of Key Bank’s digital self-service capabilities and drive sales capabilities from the digital channel.

· deliver capabilities around distinctive customer experience, revenue growth, acquisition, retention and cross-sell opportunity, and cost savings through Web and Mobile Channels technology.

· build and sustain an outstanding and highly talented team.

· build meaningful and sustainable relationships with business teams across client segment managers, product, and sales and service support managers and other technology partners to optimize Web and Mobile Channels.

· champion the capability with internal stakeholders and delivers compelling technology and business cases for expansion backed by Key Bank and industry data.

This position reports to the Chief Information Officer, Key Community Bank.

Essential Job Functions

· Assumes the leadership role in the development and implementation of digital channel capabilities for the Web and Mobile Channels that would afford a differentiated and integrated cross-channel experience for clients.

· Fully accountable for channel technology execution to business objectives, technology SLAs and financial metrics including client experience, revenue, returns, talent, cost, and risk management.

· Builds compelling multi-year road-map for the expansion and investment in the channel.

· Sets short and long-term capability needs to deliver targeted differentiation in Key Bank's value proposition and significant value creation.

· Partners closely with Business leaders across Segment, Marketing Strategy, Database Marketing, Product Management, Training, Client Experience, and Channel Management in aligning and prioritizing investment and execution priorities.

· Builds and maintains a high performing team,

· Develops a digital channel technology Center of Excellence for the bank, and leverages every open position to fill bench, and secure succession planning

· Maintains a clear command of competitive capabilities, as well as a clear command of existing and emerging technologies and vendor capabilities

· Responsible for mitigating risk and fraud in the Channels;

· Develops and implements capabilities to balance security with Client Experience with the use of emerging capabilities

Required Qualifications

· Bachelor's Degree in Business Administration, Technology or in a related field.

· Strong thought leader -- ability to think strategically while executing large-scale, multifaceted initiatives.

· 8-10 years experience in client acquisition, retention and cross-sell

· Minimum of 6 years experience in website management or development.

· Executive-level presentation skills, communication and climate setting.

· Experience installing and integrating complex systems

· Experience leading multi-year, multi-million dollar (technology) projects

· Excellent verbal and written communication skills with the ability to communicate and influence a large cross-site servicing constituency.

· Proven ability to execute the tactics necessary to deliver business objectives.

· Successful track record of shaping Online and Mobile Banking platforms.

· Possess overall business, technical, and cross-functional savvy to solve complex problems and make timely decisions; ability to understand key financial and performance metrics.

· Proven experience leading cross-functional teams and organizational initiatives.

· Demonstrated ability to promote and protect Key Values of Teamwork, Respect, Accountability, Integrity and Leadership.

· Demonstrated ability to interpret and adapt to client and partner needs and expectations.

· Demonstrated success with technical subject matter and the ability to translate material into explicable concepts.

Preferred Qualifications

· MBA or Masters Degree in Finance, Marketing or related fields.

· Previous electronic banking, website and Mobile management experience in the financial services industry.

· Previous customer contact experience in the financial services industry.

· Experience with E- Mail, Chat and Social Media Customer Service tools a plus

· Familiarity with the technology operations aspects of banking products and services.

Essential Leadership Behaviors/Competencies

· Strategic Agility;

· Sees ahead clearly;

· Can anticipate future consequences and trends accurately;

· Has broad knowledge and perspective;

· Is future-oriented;

· Can articulate credible visions of possibilities and likelihoods;

· Can create competitive and breakthrough strategies and plans.

Interpersonal Savvy:

Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Presentation Skills:

Is effective in variety of formal presentation settings, e.g., one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both ordinary and controversial topics; commands attention and can manage group process during presentations; can change tactics midstream when original approach is not working.

Peer Relationships:

Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Effective Collaboration:

Identifies and involves the right stakeholders to make decisions and maximize results; Readily shares information, knowledge, best practices, and ideas with teammates; Leverages opportunities and capabilities across the team to accomplish goals; Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees.

Client Focus:

Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect.

Business Acumen:

Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Careers at Key

KeyCorp is an Equal Opportunity Employer M/F/D/V

About Key KeyCorp (NYSE:KEY) traces its history back more than 160 years and is headquartered in Cleveland, Ohio. One of the nation's largest bank-based financial services companies, Key has assets of approximately $89 billion, as of December 31, 2011. Key provides deposit, lending, cash management and investment services to individuals as well as small and medium-sized businesses in 14 states under the name of KeyBank National Association. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBank Capital Markets trade name.

Full-time position – Must be U.S.Citizen or Green Card

Thank you so much for your interest!

I would love to forward your credentials to the next level, but in order to do so...

Please write back with your availability to interview and to start, the reason you are leaving your present situation OR the reason for leaving your last position, along with your minimum annual salary (or range) and the status of your eligibility to work in the United States?

** Where do you live NOW and if not in Cleveland, OHIO, are you open to relocation?

Also, write back with the following:

SUBMIT the number of years of experience /brief explanation of that specific experience in each of the following:

· Previous experience in banking (which banks? In what capacity? how long?)

· In how many Hands-on full life cycle MOBILE /DIGITAL BANKING implementations/launches have you been involved? (which ones? In what capacity? how long?)

· Experience in designing/developing distinctive customer experience, revenue growth, acquisition, retention and cross-sell opportunity, and cost savings through Web and Mobile Channels technology (Give up to 3 examples of your experience in this capacity)

· Have you done any public speaking for conventions, etc. - If so, what topic, what meeting, approximate attendance and date

· Previous electronic banking, website and Mobile management experience in the financial services industry.

· Experience with E- Mail, Chat and Social Media Customer Service tools

· Familiarity with the technology operations aspects of banking products and services.

Please answer the questions above and send with your resume in MSWord “doc” format to: ruthiep@bellsouth.net

Ruthie Powell

Senior Sourcer/Recruiter

ruthiep@bellsouth.net

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